Service Delivery Analyst/Problem/Incident/Change ITIL
Service Delivery (Incident/Problem & Change Management), London, Permanent,
A talented and experienced ITIL Incident & Problem Analyst/Change /Manager is required by my client, a leading light within the Finance industry. The Incident/Problem & Change manager will have primary responsibility for the Incident/Problem & Change management in the organisation. Working in a team you will be responsible for service implementation assurance and supporting the Service Delivery Manager.
This is an opportunity to join a highly prestigious client who can offer superb benefits and an excellent opportunity that I would strongly recommend for Service Delivery candidates who are passionate about excellence in service delivery and looking to progress their career and enhance their skills with the excellent on-going training and development on offer.
The Service Delivery Analyst (Problem, Incident & Change Analyst) will have a proven track record in a similar role in a service delivery environment, have experience of service management tools and processes, have experience and be proficient in ITIL| processes including Incident/Problem & Change Management. Have commercial experience in working with suppliers and have lead and taken part in CAB meetings. You will have excellent interpersonal skills and the ability to manage and communicate with stakeholders at all levels including members of the board.
Benefits : 20 % Pension, Bonus, Free meals, Social events, good, training budgets, superb working environment